You can access all GENIUS content by downloading the GENIUS app and logging into your account. Alternatively, you can log in via the website. If you're having trouble logging in, please contact the Technical Support Team.

On the Login page, click Forgot Password?, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password, and you will be directed to select a new password before being redirected to the Login page.

If you encounter technical issues, such as difficulty logging in, streaming problems, or account errors, contact the Technical Support Team. You can also visit the Help Center to troubleshoot.

You can manage your subscription directly from your account settings, including upgrading, downgrading, or canceling. For further assistance, contact the Technical Support Team.

To update your billing information, go to your account settings and select the "Billing" option. The Technical Support Team is here to help if you encounter any issues.

There could be several different causes for playback issues when viewing streaming content online. Here are some initial steps we recommend taking:

• Check your internet connection. A slow internet speed can impact your video playback.

• Check your App for any updates available. 

• Restart your device and internet. If you're on a Wi-Fi network, restart your modem and router. 

Please visit our help center or contact our Technical Support Team for more support.

The instruction email containing all bonus information will be sent to your inbox. Please remember to check your spam folder.

The instruction email containing all bonus information will be sent to your inbox. Please remember to check your spam folder.

Yes, you can download Workshops and Meditations for offline viewing or listening.

Go to your account and locate Notification Settings. You can choose which notifications to turn off and which to continue receiving.

While watching a workshop on the app, you can download the specific workbook for that workshop by pressing the attachment icon.

The gift of GENIUS Membership is a beautiful idea for a friend or loved one to help them start or continue their growth journey. You can purchase a Gift Card at https://members.jayshettygenius.com/gift_cards/new

For content-related inquiries, contact the Genius Support Team at support@jayshettygenius.com

For technical assistance and membership inquires, contact the Technical Support Team at jayshettygenius@uscreen.support

We’re so confident in GENIUS's value that we offer a full, no-questions-asked, 14-day money-back guarantee. Email jayshettygenius@uscreen.support with your cancellation request within 14 days of enrollment, and we will process your refund.

Yes, you can cancel your subscription anytime through your account settings. Once canceled, you will still have access to Genius content until your current billing cycle ends.